Help centre
How can we help you?
Parcel tracking, delivery, returns, payment: the answers are here. Otherwise, write to us: a real person replies by email.
Frequently asked:
Parcel tracking
Where is my order?
Each poster is printed to order, then shipped with a tracking number. Allow 5 to 7 working days.
The tracking number is in the shipping confirmation e-mail. Nothing received? Check your spam folder, or write to us.
Real-time tracking provided by 17TRACK.
Delivery
Delivery
Printed to order, your poster leaves carefully packed; framed, it arrives mounted and ready to hang. The exact costs are shown in the cart, before payment.
Black FridayCurrent offer: buy 2 posters, get the 3rd free (the cheapest), applied automatically in the cart, no code needed. One free poster per order.
Calculated at checkoutShipping costs to your country are shown in the cart, before payment.
5 to 7 working daysPrinting included, with parcel tracking.
15 countriesAustralia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Portugal, Spain, Switzerland, United Kingdom, United States
Costs and delivery times to your country are shown in the cart, before payment.
Well protectedAn unframed poster travels rolled, safe from creases.
Frame mountedFramed, the poster arrives ready to hang.
250 gsm paperMatte finish, few reflections.
Returns
14 days to change your mind
Not happy with the poster on your wall? Returning it takes three steps.
- 1Write to us within 14 daysBy email or through the contact form (subject "Return"), with your order number. The return must be approved before you send it.
- 2Send the poster backIn its original condition, well protected, ideally with a tracked service. Return shipping costs are paid by you.
- 3Get your refundOnce received and checked, the purchase amount (including the original shipping costs) is refunded within 14 days to your payment method.
A custom poster is made from your own image: it cannot be returned just because you changed your mind. A printing defect or a damaged parcel? Contact us with a photo and we will find a solution.
Payment & currencies
One price, in euros, everywhere
Prices and billing are in euros for every country. If your card uses another currency, your bank converts the amount at payment.
Any amount shown in your currency is an indicative estimate: some banks charge exchange fees, check with yours.
Secure payment
Estimate a price in your currency
Indicative estimate at the ECB reference rate. The amount charged depends on your bank.
About—
We deliver to 15 countries
- Australia
- Austria
- Belgium
- Canada
- France
- Germany
- Ireland
- Italy
- Netherlands
- New Zealand
- Portugal
- Spain
- Switzerland
- United Kingdom
- United States
Contact
Write to us
A real person replies by email. With your order number, it's even faster.
contact@aesthetic-posters.comYour question, our reply by email
French shop100% online, printed to order
Frequently asked questions
All the answers
Can't find it?A real person replies to you by email.
Write to us
Write to us
Order & tracking
When will I receive my order?
Allow 5 to 7 working days: your poster is printed to order, then shipped with tracking. Shipping costs to your country are shown in the cart (delivery section). For a gift, order a little ahead.
How do I track my parcel?
The tracking number is emailed to you when the order ships. You can also track your order here (17TRACK), with your order number and email, or with the tracking number.
Can I change or cancel my order?
Write to us as soon as possible with your order number. As long as printing hasn't started, we can change or cancel it.
I haven't received a confirmation e-mail.
Check your spam folder. If nothing's there, contact us with the e-mail used for the order.
Delivery
Is delivery free?
For your country, shipping is calculated at checkout and shown in the cart, before payment.
How is my poster packed?
An unframed poster ships rolled and carefully packed; framed, it arrives mounted in its frame, ready to hang. To hang it well, see the size guide.
Do you ship abroad?
Yes, to 15 countries: Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Portugal, Spain, Switzerland, United Kingdom, United States.
My parcel is late, what should I do?
First check its status with order tracking. If tracking hasn't moved for several days, write to us with your order number: we'll check with the carrier.
My parcel arrived damaged.
Take a photo of the packaging and the poster, then send it with your order number via the contact form: we'll find a solution with you.
Returns & refunds
Can I return a poster?
Yes: you have 14 days from delivery to let us know. The poster must be in its original condition and return shipping is paid by you (the 3 steps).
What about a custom poster?
Made from your own image, it cannot be returned just because you changed your mind. If there's a printing defect, contact us with a photo.
When will I be refunded?
Within 14 days at most after we receive your return, to the payment method used for the order, original shipping costs included.
Payment & currencies
Which payment methods do you accept?
Bank card, PayPal, Apple Pay and Google Pay among others: the methods available in your country are shown at checkout, which is secure.
Why are prices in euros in my country?
Prices and billing are in euros for every country. Your bank converts at payment, and some charge exchange fees. Estimate a price in your currency.
How does the free 3rd poster work?
Buy 2 posters and the 3rd is free: the cheapest of the three is deducted automatically in the cart, no code needed. One free poster per order.
Can I combine the free 3rd poster with a promo code?
No: the offer can't be combined with a promo code. Only one discount applies per order, and the free 3rd poster is deducted automatically, with no code.
Posters & frames
What paper are the posters printed on?
Thick 250 gsm paper with a matte finish that limits reflections. Each poster is printed to order by Gelato, a network of local printers.
Which sizes do you offer?
M 30 × 42 cm (A3) at €21,99, L 42 × 60 cm (A2) at €32,99 and XL 60 × 84 cm (A1) at €54,99. To choose, see the size guide.
Do you sell frames?
Yes, in black, white, light wood or dark wood, to choose on the poster page: +€50 in M, +€70 in L, +€100 in XL. See our frames.
Can I have my own image printed?
Yes, with the custom poster, in M (€32,99) or L (), with or without a frame. Pick a sharp, high-resolution image for a great print.